A substantial increase in your telephone bill is an indication your company could be the victim of Private Automatic Branch Exchange (PABX) fraud. Detailed billing will assist in identifying any potential unauthorised calls, usually International calls but they can also be National telephone calls. Another indicator is where customers trying to dial, in or employees trying to dial out, find that the lines are always busy. Private Automatic Branch Exchange (PABX) fraud is defined as the unauthorized use of a company’s phone system. It is a theft of long-distance services by a) un unrelated third party, b) a staff member of a long-distance carrier, local telecom or vendor, or c) the user’s staff member.
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